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FAQ
1. What is MySuka?
MySuka is a Malaysia-based online shopping platform connecting customers with Malaysian products. We share local flavours and discoveries with the world while supporting Malaysian businesses.
2. What can I buy at MySuka?
Explore snacks, biscuits, coffee, tea, instant noodles, cooking pastes, seasonings, ready-to-eat foods, and more. Visit our shop to discover the latest selection.
3. How do I place an order?
Browse our products, select any available size or pack options, and add your items to the basket. Review your selection, proceed to checkout, and follow the instructions to complete your purchase.
4. Which countries do you ship to?
We ship to all countries except the United States and Israel, subject to destination-specific import restrictions on individual products. Shipping to the United States is coming soon—stay tuned for updates!
5. How long do pre-orders take?
Pre-order items require 3–5 working days to prepare before shipping. Delivery time is additional and depends on your destination.
6. How long does delivery take?
After dispatch, delivery can be as fast as:
- Southeast Asia: 1–3 working days.
- Other parts of Asia, Europe, Australia, and other destinations: 5–7 working days.
These are estimates, not guaranteed delivery times. Actual delivery may vary depending on your location, customs clearance, and local courier services. For pre-orders, please allow an additional 3–5 working days before dispatch.
7. How much does shipping cost?
Shipping costs depend on the products, total order weight, and delivery address. Our website automatically calculates the applicable shipping fee at checkout, so you can review it before paying.
8. Which currencies are supported?
You can browse prices in these currencies:
- Malaysian Ringgit (MYR)
- US Dollar (USD)
- British Pound (GBP)
- Saudi Riyal (SAR)
- Euro (EUR)
- UAE Dirham (AED)
9. Which payment methods can I use?
Use the payment options available at checkout, including Visa and Mastercard. Full payment is required when purchasing.
10. What logistic provider that Mysuka use for shipping ?
Mysuka official logistic partner is POS Malaysia.
11. Are product details and customs information accurately declared?
Yes. We ensure shipment declarations accurately reflect the products purchased, including product descriptions, ingredients or materials, country of origin, and applicable HS codes.
A commercial invoice is included with the shipment, showing the products, quantities, values, and other relevant details. We do not intentionally omit or misrepresent information.
12. Could there be additional charges after I pay?
There are no additional charges from MySuka after payment is completed.
However, destination authorities or local service providers may impose separate import-related charges. For Australian deliveries, these may include customs duty, GST, biosecurity or quarantine charges, and customs handling fees. If applicable, these charges are payable by the recipient.
13. How do I track my order?
Once our shipping partner collects your order, you will receive a tracking number to follow your parcel.
14. Can I change my delivery address?
Email inquiry@mysuka.com.my or whatsapp us on +60126191491 within 12 hours of placing your order to request an address change. Include your order number and the correct delivery details.
15. Do you deliver to P.O. Boxes?
No. Please provide a valid street address and a reachable phone number.
16. Are all products halal or vegetarian?
Please check each product individually. Our shop includes items labelled halal or vegetarian, but these labels do not apply to every product. If you are unsure about a particular item, contact us before purchasing.
17. How can I contact MySuka?
Email inquiry@mysuka.com.my whatsapp us on +60126191491 For an existing order, include your order number and a brief description of your enquiry.