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SHIPPING POLICY
Where We Ship
We deliver only to the billing or shipping address provided when you place your order. Please make sure your address and phone number are correct and reachable.
- We ship only to the billing or shipping address provided during your purchase.
- Please ensure the address and contact number are accurate and reachable.
- We do not ship to P.O. Boxes. Only valid, legitimate shipping addresses are accepted.
- We are not liable for goods returned due to an incorrect shipping address.
- Any re-delivery will incur additional shipping charges, which will be communicated upon request for the second delivery attempt.
Incorrect Address
If your order is returned due to an incorrect address, we are not responsible. Any re-delivery will incur additional shipping fees, which will be communicated before the second attempt.
Changing Your Address
Need to update your shipping address? Email us at inquiry@mysuka.com.my within 12 hours of placing your order.
Tracking Your Order
Once your order is picked up by our shipping partner, you will receive a tracking number so you can follow your package.
Policy Updates
We may update our shipping policy from time to time. Changes will take effect immediately, so please check this page for the latest information.
CANCELLATION, AND REFUND POLICY
CANCELLATION AND REFUND POLICY
- Cancellation Prior to Shipment
If you wish to cancel your order before it ships from our warehouse, you will not incur any additional fees.
- To cancel, please submit a request via email at Inquiry@mysuka.com.my.
- Once your cancellation request is received, a full refund will be processed.
- We recommend submitting cancellation requests within 12 hours of placing your order to ensure cancellation prior to shipment.
- Return Policy
A. All Sales Are Final
At MYSUKA, we take pride in the quality of our products. All sales are final, and we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect size selection
- Buyer’s remorse
B. Damaged or Defective Items
The only exception to our “No Return” policy is for items that are damaged or defective due to manufacturing errors.
- Notify us at Inquiry@mysuka.com.my within 48–72 hours of delivery.
- Include your order number and clear photographic evidence of the damage.
- Verified claims may receive either a replacement or store credit, at our discretion.
C. Order Cancellations After Purchase
Once an order is placed and processed for shipping, we cannot accommodate cancellations.
- Contact Us
For cancellations or claims, please email: Inquiry@mysuka.com.my.
TERMS & CONDITIONS
Welcome to mysuka.com.my (“MYSUKA”), an online store. The following Terms and Conditions apply to all visitors and users of this website. By accessing or using MYSUKA, you agree to be bound by these Terms and Conditions while using the website.
- Acceptance of Terms
The following Terms and Conditions apply to all visitors and users of MYSUKA. By accessing or using the website, you agree to comply with these Terms and Conditions for as long as you use MYSUKA.
- Intellectual Property
Unless otherwise stated, all materials appearing on MYSUKA, including images, illustrations, designs, icons, photographs, video clips, and written or other materials (collectively, the “Site Content”), are protected by copyright, trademarks, trade dress, and other intellectual property rights owned, controlled, or licensed by MYSUKA.
- User Comments
Users agree that any comments submitted to MYSUKA will not violate the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Users also agree not to submit any unlawful, abusive, defamatory, or obscene material. Users are solely responsible for the content of any comments submitted.
- Product Information
We strive to ensure that product images and descriptions are accurate. However, we cannot guarantee that the colours or appearance of products displayed on your monitor will exactly match the actual products, as this may vary depending on your device and monitor settings.
- Newsletter
By registering or subscribing on MYSUKA, users agree that MYSUKA may send newsletters and updates regarding the latest news, products, promotions, and other related information via email.
- Indemnification
By using this website, users agree to defend, indemnify, and hold MYSUKA, its affiliates, officers, employees, and agents harmless from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to the user’s use of the Site or violation of these Terms and Conditions.
- Links to Third-Party Websites
MYSUKA may contain links to third-party websites. These links are provided for convenience only. MYSUKA has no control over and is not responsible for the content, products, services, or practices of any third-party websites. Accessing such websites is at the user’s own risk, and MYSUKA shall not be liable for any damages or losses resulting from the use of these external sites.
- Inaccurate Information
MYSUKA makes every effort to ensure the accuracy of information provided on the website. However, errors, inaccuracies, or omissions may occur in product descriptions, pricing, availability, or other content. MYSUKA reserves the right to correct, update, or modify any such information at any time without prior notice. If you are not satisfied with your purchase, please return the product(s) with the invoice for a refund or exchange in accordance with our return policy.
- Termination
This agreement remains effective until terminated by either the customer or MYSUKA. Customers may terminate this agreement at any time by ceasing use of the website. MYSUKA reserves the right to suspend or terminate a customer’s access at any time, without prior notice, if the customer violates these Terms and Conditions.
- Payments
All purchases on MYSUKA require full, one-time payment. Payment may be made via the methods offered on the site, including Visa, MasterCard, or other online payment options. All payment cards are subject to validation checks and authorization by the card issuer. MYSUKA is not responsible for any delay or non-delivery of orders if payment authorization is declined or delayed.
- Amendments
MYSUKA reserves the right to change, modify, move, or remove any part of these Terms and Conditions at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the updated Terms and Conditions.
- Contact Information
For any comments or feedback regarding MYSUKA, please contact us at:
Email: Inquiry@mysuka.com.my
PRIVACY POLICY
Privacy Policy
Your Privacy Matters
At MYSUKA, we respect and protect your personal information. Any data you provide is collected solely to deliver our products and services, improve your shopping experience, and inform you about offers and updates if you consent. Only authorized MYSUKA staff have access to your personal data, and we will never sell your information to third parties without your permission.
How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Perform credit and security checks as needed.
- Improve our services, website, and product offerings.
- Send updates about promotions, offers, or news (if you opt in).
We may also share your information when required by law, to protect rights or safety, or with service providers assisting us in delivering our services.
Marketing Communications
If you choose to receive updates, we may contact you via email, post, or phone with offers and news. You can unsubscribe anytime by:
- Visiting ‘Your Account’ → ‘Your Details’ on the MYSUKA website.
- Clicking the ‘unsubscribe’ link in any marketing email.
Cookies
Our website uses cookies to improve your experience, for example by remembering your login or shopping preferences. You can disable cookies via your browser settings, though some features may not function fully without them.
Site Analytics
We may collect anonymized data about site visits, page views, and usage patterns to help improve our website and services. This data does not personally identify you.
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies before submitting personal information.
Your Rights
You have the right to:
- Verify the personal data we hold about you.
- Request updates or corrections to your information.
- Request that we stop processing your data.
To exercise any of these rights, please contact us. Proof of identity may be required for security purposes.
Contact Us
For questions, feedback, or requests regarding your personal information, please reach out to our team at:
Email: Inquiry@mysuka.com.my
We value your trust and are committed to protecting your privacy while providing a safe and enjoyable shopping experience.