Terms & Conditions

1. General provisions

By placing an order on MySuka, you agree to these Terms and Conditions. These terms apply to all visitors, users and others who access or use our service. We reserve the right to update these terms at any time.

2. International pricing & payments

Currency: All prices are charged in Malaysian Ringgit (MYR). Prices shown in other currencies are converted using Bank Negara Malaysia exchange rates, updated each working day, and are a guide only: your bank converts the MYR amount at its own rate when you pay. Your bank or credit card provider may apply currency conversion fees, for which we are not responsible.

Price adjustments: We reserve the right to change prices or cancel orders due to technical errors or foreign exchange fluctuations.

3. Customs, duties and taxes (import policy)

As the importer of record, the customer is responsible for ensuring the product can be lawfully imported to the destination country.

Payment responsibility: Your order may be subject to import duties, Value Added Tax (VAT), Goods and Services Tax (GST) and customs clearance fees. These are not included in our product or shipping prices.

Collection: These fees are usually requested by customs through an email or phone notification, or collected by your local post office at the time of delivery.

Compliance: We will not misrepresent the value of goods or mark items as "Gifts" to get around local laws, as this is a violation of international trade regulations.

4. Shipping & risk of loss

Delivery estimates: Shipping times are estimates and are not guaranteed. We are not liable for delays caused by customs clearance or local postal services.

Transfer of risk: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Pre-order items

Certain products are offered on a pre-order basis and are sourced from our local supplier after your order has been placed and payment has been confirmed. Please allow approximately 3–5 working days for the pre-order item to arrive at our facility before shipment can be arranged.

If your order contains both ready-stock and pre-order items, the entire order is shipped together once the pre-order item becomes available. By placing an order that includes a pre-order item, you acknowledge and agree to the additional processing time required before shipment.

While we strive to meet the estimated timeframe, delays may occasionally occur due to supplier availability or unforeseen circumstances. In such cases, we will keep you informed of any significant delays.

6. Return & refund policy (overseas orders)

Return window: Returns must be initiated within 14 days of receipt.

Return shipping: The customer is responsible for all return shipping costs, including insurance and tracking. Original shipping fees are non-refundable.

Refused deliveries: If you refuse a package because of import duties or for any other reason and it is returned to us, or if the package is abandoned by the carrier because taxes were not paid, no refund will be issued.

To start a return, contact us with your order number.

7. Governing law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Global Mail Services Sdn. Bhd. · Last updated 9 October 2026